Lovehearts Rewards FAQs

How do I join Lovehearts Rewards?

Joining Lovehearts Rewards is simple! If you have a Cadenshae account, you’re already a member of LoveHearts Rewards. If not, sign up with your email through the 'Lovehearts Rewards' page. You’ll get 100 Lovehearts just for becoming a member! Once you’ve signed up, you’ll have full access to our VIP rewards. Each time you come back, make sure you log-in to track your progress, your transaction history, and to redeem offers with your Lovehearts.

How do Lovehearts Rewards work?

Lovehearts Rewards allows you to score store credit, access exclusives and discounts on shipping! As a member, you’ll earn Lovehearts (points) for every purchase and for engaging with our brand through social media, leaving reviews and more! As soon as you begin earning Lovehearts, these can be redeemed like cash at the check out! The more you shop, the more benefits you can receive by working your way up our three tiers.

Supporter = 0-199 hearts or 0-7 successful referrals.
Lover = 200-499 hearts or 8-14 successful referrals.
Believer = 500+ hearts or 15+ successful referrals.

How do I earn Lovehearts?

Many ways! You’ll earn Lovehearts just by joining Lovehearts Rewards. After that, Lovehearts can be earned with each purchase, as well as following us on social media and by writing a review.

See our full list of ways to earn Lovehearts via our ‘Lovehearts Rewards’ page.

How do I check my balance?

First, log into your account where it says ‘Account’ at the top of our site, then click the ‘Lovehearts Rewards’ tab for an overview of your points!

What happens to my Lovehearts when I return items?

When items are refunded, the Lovehearts you earned from that purchase will be deducted from your Lovehearts balance.

Do Lovehearts expire?

Nope! Once you earn Lovehearts, they’re yours for good!

How do I spend my Lovehearts?

Once you’re ready to check out, open your cart by clicking the shopping bag in the top right corner of our site to view your points balance, and the redemption options. Select the Lovehearts that you’d like to apply to your order, then continue to checkout! You can add as many rewards as your balance permits.

Do all my purchases count towards Lovehearts?

All purchases from 09/08/2019 will apply to Lovehearts Rewards (excludes  clearance items).

I have enough Lovehearts! Why can’t I redeem my points?

First, make sure you’re signed in to your account before checking out. If after signing in, the drop-down is still empty, please clear your browser’s cache and cookies. After you do so, please sign back into your account and head on back to your cart. Please allow a few moments to load. If you have any further issues, feel free to email us at info@cadenshae.co.nz.

Can I transfer or merge my Lovehearts between two separate accounts?

While you can accrue points on two or more accounts, you cannot transfer or merge points.

I can’t log into my account! What do I do?

No problem! Click “Forgot your password?” to reset your password. From there, you’ll need to verify your email address, and we’ll lead you through the process to get you back into your account. If you’re having any further issues, please email us at info@cadenshae.co.nz and we’ll get you sorted! 

I have left a review but haven't received my Lovehearts on my account. Where are they?

You will only receive Lovehearts for reviews completed via the email we send you 14 days after your purchase. The system is set up this way to ensure people only leave reviews for products they have actually received. 

How do I know what tier I am in?

Once logged in, you can check your tier via the 'Lovehearts Rewards' page or in your Account. ‘Current status’ will be sitting above the tier you are currently in.

I’m a 'Lover' or 'Believer,' how do I access all the goodness these tiers have to offer?

We will be in contact with you via email with any new releases or opportunities that we have going! Make sure you’re subscribed to our newsletters and add us to your contact list so they don’t end up in your spam folder!

When do I qualify for birthday rewards?

To qualify for your first birthday reward, you need to be signed up to the Lovehearts Rewards programme at least one month prior to your birthday.

Exclusions:

The Believer gifts are not given on sale, promotional, or clearance items.

When do my Lovehearts not apply to an order?

Lovehearts are unable to be used in conjunction with a discount code, sale or promotion.

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